Roles - Draft

To pursue our “Real” vs. “Ideal” discussion, we should add the following:

• Cursory timeline
• Pre-opening phase
• Ongoing employee development & which employee level would ideally be addressed, such as:
• Employee Level: Hourly, Supervisory, Managerial, C-Suite, etc.
• Hourly Employee Category: Seasonal or Year-Round, Part-Time or Full-Time.
• Onboarding: Pre-Opening or Ongoing

For example:

1. What percentage of hourly staff does she (Mel) anticipate as seasonal vs. “permanent”?
   
2. A rudimentary Org Chart would be helpful: How are Business Units/Divisions/Park “Lands” arranged? Who reports to whom?
   
3. As an example:

• Would separate functions/departments, in each area of California Dreamin’, report up their own hierarchical chain? For example, would the Food & Beverage department Supervisors or Managers, in each area or “Land” (Calibunga, Cal Soleil, Future Hotels at Cal Expo), report to a Park-wide F&B Director? This person then reporting to the Operations Director? Or,
• Area Concept:Would all functions in each area (attractions, F&B, Custodial, Merch, etc.) report to an Area Director who oversees that area. For example, an Area Director for Calibunga owns the entire operation. This Area Director model has two benefits …

Area Concept Benefits:

1) Can help reduce inter-departmental silos between functions in any given “Land”.

2) Reduces management layers and is more cost-effective.

Calibunga™ Roles

Operating a successful waterpark such as Calibunga™ involves a range of roles, from executive leadership to hourly workers.

Broadly Defined Roles

• C-Suite (CS)
• Managerial (M)
• Supervisory(SP)
• Customer Service/Hospitality Rep (CSR)*
• Food and Beverage (F&B)*
• Life Guard (LG)
• Security(SO)

Note:

*Seasonal/YearRound, Hourly, Part-Time/Full-Time are included in roles above.

Recommended Defined Roles

C-Suite and Leadership Team:

Chief Executive Officer (CEO):

• Provides overall leadership and strategic direction for the waterpark.

Chief Operating Officer (COO):

• Oversees day-to-day operations and ensures the park meets its business goals.

Chief Financial Officer (CFO):

• Manages financial aspects, budgeting, and financial strategy.

Chief Marketing Officer (CMO):

• Develops marketing strategies to attract visitors and enhance the park's brand.

Chief Experience Officer (CXO): Alternatively: Chief Cultural Officer

• Focuses on organizational cultural health. Ensures an environment of trust, growth and an ever-improving employee and guest experience.

Chief Safety Officer:

• Responsible for implementing and maintaining safety protocols and procedures.

Chief Technology Officer (CTO):

• Manages technology infrastructure, including ticketing systems and park operations software.

Director of Human Resources (HR):

• Handles staffing, recruitment, employee relations, and training.

Director of Park Maintenance:

• Oversees maintenance and ensures the park facilities are in optimal condition.

Management and Supervisory Roles:

Park Manager: Alternatively: General Manager

• Manages day-to-day operations, staff coordination, and guest relations.

Operations Manager:

• Supervises ride operations, crowd control, and park logistics.

Guest Services Manager:

• Manages guest relations, information desks, and handles guest inquiries.

Food and Beverage Manager:

• Oversees food service operations, including restaurants and concessions.

Entertainment Manager:

• Coordinates entertainment events, shows, and performances within the park.

Safety and Security Manager:

• Ensures park security and implements emergency response protocols.

Frontline Staff - Hourly Workers:

Lifeguards:

• Monitor and ensure the safety of guests in water attractions.

Ride Operators:

• Operate and manage rides, ensuring safety and efficiency.

Guest Services Representatives:

• Assist guests with inquiries, ticketing, and general information.

Food Service Attendants:

• Serve food, handle transactions, and maintain cleanliness in dining areas.

Retail Attendants:

• Work in park shops, handling merchandise sales and customer service.

Custodial Staff:

• Maintain cleanliness throughout the park, including restrooms and common areas.

Entertainment Performers:

• Act in shows, provide entertainment, and interact with guests.

Maintenance Crew:

• Conduct routine maintenance and repairs to keep attractions running smoothly.

This comprehensive list covers various roles required to operate the

Calibunga™ waterpark successfully, ensuring a safe, enjoyable, and well-maintained environment for guests and cast members.