Contact us
Contact us
We're here to help.
Our support team is available 7 days a week. You can contact T‑Mobile Customer Care by dialing 1-800-937-8997 or 611 from your T‑Mobile phone.
You can call T-Mobile Customer Care from:
6 am - 2 am CT, Monday – Sunday
A group of T-Mobile customer service experts
Top Tasks
Device & Coverage
Lost or stolen device
Trade-in value
Device unlock status
File a damage claim
Upgrade device
Access voicemail
Billing & Payments
Make a payment
See my device payment plans
AutoPay settings
View bill
Payment history
Plans & Usage
Change services
View app purchases
View account usage
Add Family Allowances
Account & Profile
View recent activity
Trade in value
Check order status
Check rebate status
Suspend line
View family controls
Ask on the go.
Short codes are a fast, easy, and free way to get info about your account balance and usage. Just dial the short code below as if you were making a phone call (information is not available via text message) and send.
Account balance: #BAL# (#225#)
Call usage (minutes): #MIN# (#646#)
Message usage: #MSG# (#674#)
Data usage: #WEB# (#932#)
Reach us
Send your questions and comments to:
T‑Mobile Customer Relations
P.O. Box 37380
Albuquerque, NM 87176-7380
Please don't send payments to this address.
Social support
Get help from T-Force on social networks.
Community
Questions on T‑Mobile service?
How do I upgrade my phone?
What should I do if my phone is lost or stolen?
Can I use my iPhone on T-Mobile's network?
Where's my phone order?
How do I get phone insurance?
What are the different ways I can pay my bill?
How do I check my balance, data, or minutes?