Service Management Brain (Powered by USMBOK)
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#Learning Catalog
USMSM0 Universal Service Management
USMBOK Foundation
Attachments
00-usmbok-foundation
Parents
Learning Course
USMSM0 Universal Service Management
Children
USMBOKF-00: Primer - What is Service Management?
USMBOKF-01: The Digital Age and the Experiential Economy
USMBOKF-02: The Management Imperatives
USMBOKF-03: The Traditional IT Approach - 'ITSM'
USMBOKF-04: Introduction to the USMBOK
USMBOKF-05: Service Management Related Areas
USMBOKF-06: Principles of Service Management
USMBOKF-07: The Service Management Manifesto
USMBOKF-08: The Service Management Reference Model
USMBOKF-09: The Magic Number 42
USMBOKF-10: Outside-In Thinking
USMBOKF-11: The Service Management Framework
USMBOKF-12: The Service Product - Key Concepts and Methods
USMBOKF-13: Elements of the Service Management System
USMBOKF-14: The Supporting Lifecycles
USMBOKF-15: The Service Provider Organization
USMBOKF-16: Service Management Knowledge Domains and Knowledge Areas
USMBOKF-17: The Workforce Management System
USMBOKF-18: The Consumer Management System
USMBOKF-19: The Performance Excellence System
Jumps
101: Service Management Fundamentals