Service Management Brain (Powered by USMBOK)
Preview
Open in TheBrain
Welcome to The USMBOK Service Management Brain™
The Library
Bibliography
## Timeline
2003
Services Marketing - Integrating Customer Focus Across the Firm 6th Ed
Contents
Part 5 - Delivering and Performing Service
13. Customers Roles in Service Delivery
Self-Service Technologies
Parents
13. Customers Roles in Service Delivery