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#Lexicon (USMBOK)
Q
Quality of Service (QoS)
Service Quality Model
Parents
Gap Analysis
Lexicon Item
Quality of Service (QoS)
S
Children
GAP 1 - The Understanding Gap
GAP 2 - The Standards Gap
GAP 3 - The Delivery Gap
GAP 4 - The Communications Gap
GAP 5 - The Quality Gap
GAP 6 - The Employee Gap
GAP 7 - The Provider Gap
GAP 8 - The Value Gap
Quality Gaps
RATER Model
Jumps
SERVQUAL