SMO-SVC: Service Value Coordinator

<p>The Service Value Coordinator is responsible for liasing with existing subject matter experts and ensuring the SMO and organizational at large gains visibility and management control over the measurement and performance reporting of value as perceived from the perspective of the customer.

Additionally, the role is responsible for helping specify how the service provider organization and the services it provides creates value, and how effective and efficient service management thinking (in the form of good practices) is, and how it contributes to the corporate ‘bottom line’.</p>