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Welcome to The USMBOK Service Management Brain™
The Library
Bibliography
## Timeline
2003
Services Marketing - Integrating Customer Focus Across the Firm 6th Ed
Contents
Part 3 - Understanding Customer Requirements
8. Service Recovery
Service Guarantees
<p>Characteristics
Types
Benefits of
When to use (or not use) guarantees</p>
Parents
8. Service Recovery
Jumps
Service Guarantee