Service Delivery
<p class="default"><b>Version 2 Definition:</b>
The core IT Service Management Processes that have a Tactical or Strategic focus. In ITIL these are Service Level Management, Capacity Management, IT Service Continuity Management, Availability Management, and Financial Management for IT Services.
Service Delivery is also used to mean the delivery of IT Services to Customers.
<b>Observations:</b>
TBD
<b>Version 3 Definition:</b>
Undefined.
<b>Observations:</b>
TBD
<b>Useful links:</b>
<a target="_self" href="http://www.itsmkb.com/bk">The Service Management Body of Knowledge 'Knowledge Base' of articles and good practice guidance.</a>
<a target="_self" href="http://www.itsmi.com/servicedesk">The Virtual Service Manager (VSM) Complimentary Internet Service Desk</a></p>