Service Management Brain (Powered by USMBOK)
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Welcome to The USMBOK Service Management Brain™
Learning Lesson
USMBOKF-04: Introduction to the USMBOK
Enter the Service Management University™
#Lexicon (USMBOK)
V
Vision and Scope Document
User Needs and Wants
Parents
Requirements Management
Strategy Plane
Vision and Scope Document
Children
Contextual Inquiry
Patterns of Behavior
Successful Customer Outcome (SCO)
Task Analysis
Jumps
Needs and Wants