Service Management Plan

<p>A plan document authorizing a service management approach to the provision of services. The plan details:

The service management objectives and rationale for a service management system and the relationship between this plan and any other strategic plans in place and used by the service provider organization;

The scope of the use of service management concepts and methods, including policies, including adherence to standards, statutory and regulatory requirements;

How contractual obligations with internal and external parties are managed;

Governance framework describing key roles, jurisdiction and responsibilities;

Authority for service fulfillment plan, for a service management system and service provider organization, for a service infrastructure plan, and for funding and resource allocation;

The scope of a specification for the elements of a service management system, including key processes, references, interfaces and integration points with existing or planned elements, and the existing project portfolio;

Performance goals and basis for how progress against plan is to me inspected, measured, issues identified, and improvements applied;

Statements of risk associated with the plan and document, and change control procedures.

The service management plan is a strategic level document that may require careful association and integration with a project management plan designed to govern its initial adoption, implementation, and ongoing maintenance and management.</p>

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Source: USMBOK Lexicon</p>