Standard
<p class="default"><b>Version 2 Definition:</b>
A mandatory Requirement. Examples include ISO/IEC 20000 (an international Standard), an internal security standard for Unix configuration, or a government standard for how financial Records should be maintained. The term Standard is also used to refer to a Code of Practice or Specification published by a Standards Organization such as ISO or BSI.
<b>Observations:</b>
TBD
<b>Version 3 Definition:</b>
A mandatory Requirement. Examples include ISO/IEC 20000 (an international Standard), an internal security Standard for Unix configuration, or a government Standard for how financial Records should be maintained. The term Standard is also used to refer to a Code of Practice or Specification published by a Standards Organization such as ISO or BSI.
<b>Observations:</b>
TBD
<b>Useful links:</b>
<a target="_self" href="http://www.itsmkb.com/bk">The Service Management Body of Knowledge 'Knowledge Base' of articles and good practice guidance.</a>
<a target="_self" href="http://www.itsmi.com/servicedesk">The Virtual Service Manager (VSM) Complimentary Internet Service Desk</a></p>