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Welcome to The USMBOK Service Management Brain™
The Library
Bibliography
## Timeline
1994
Service Management Operations, Strategy & IT, James and Mona Fitzsimmons
Constraints
Warranty
Risks
Parents
Warranty
Children
Availability Risks
Capacity Risks
Continuity Risks
Contract Risks
Definition of Risks
Demand Risks
Demand-Side Risks
Design Risks
Market Risks
Operational Risks
Performance Risks
Risk Portfolio
Security Risks
Service Provider Risks
Supply-Side Risks
To be Managed
Transfer of Risk