Service Management Brain (Powered by USMBOK)
Preview
Open in TheBrain
Welcome to The USMBOK Service Management Brain™
Learning Lesson
USMBOKF-03: The Traditional IT Approach - 'ITSM'
4. Outside-In Thinking
Attachments
outside-in-thinking
Parents
Learning Topic
USMBOKF-03: The Traditional IT Approach - 'ITSM'
Children
4.1*. Everyone Must Be Able to Answer - 4 Key Questions
Kiosk
Mystery Shopper
Outside-In Thinking
Service Experience Design
Service Experience Map
Service Safari
Servicescape
Shadowing
Successful Customer Outcome (SCO)
Successful Customer Outcome Maps
Touchpoint
Touchpoint Catalog
Touchpoint Inventory
Touchpoint Type
True North
Undercover Boss
WOCAS (What Our Customers Are Saying)
Word-Of-Mouth