Utility
<p class="default"><b>Version 2 Definition:</b>
Undefined.
<b>Observations:</b>
Not applicable.
<b>Version 3 Definition:</b>
Functionality offered by a Product or Service to meet a particular need. Utility is often summarized as "what it does".
<b>Observations:</b>
TBD
<b>Useful links:</b>
<a href="http://www.itsmkb.com/bk" target="_self">The Service Management Body of Knowledge 'Knowledge Base' of articles and good practice guidance.</a>
<a href="http://www.itsmi.com/servicedesk" target="_self">The Virtual Service Manager (VSM) Complimentary Internet Service Desk</a></p>