In-App Error Reports Include Output Logs

Help Desk Q re: In-App Error Reports

Q. Do each of our in-app error report messages provide the engineering team with a copy of our output logs? Or do we need to create a separate help desk ticket to provide this log with each of the crashes we run into?

A. Yes, each of the in-app error reports sends a copy of that report (containing necessary logs) to our engineering team. You do not need to create a separate help desk ticket for each crash that you run into in general.

If you're experiencing the same issue repeatedly (especially if you're able to reliably replicate the issue), or need a solution to a problem urgently, please feel free to open a support ticket and we'll help in any way that we can.

Note to Self: See the following bug report (and help desk ticket) for details:

• TB12.0.60 Crash Within 5 Minutes of Launching After Update (private parent)