1. Enclosures
Enclosures are small inserts that accompany a prayer letter. We only send these when a caller requests it. Associates should make a note of the request and send it to #TPM.
Check to make sure that enclosures are only used with regular mail (M). _They can not be sent via email_.
When an adult has passed away:
The Traveler (male) = N0628
The Traveler (female) = N0629
When a child (13 years and younger) has passed away:
The Road Beyond = N0671 (not gender specific)
Note:
- We do not include a Traveler for PETC.
- We do not include a Traveler for any Peaceful Passing prayer.
- If a caller makes a request for a copy of The Traveler, and there is no LVCF prayer need to go with it, the associate should make note of the special request and route it to #TPM. The QAer will add the enclosure.
- Enclosures cannot be sent out on their own. They must have a letter accompanying them. If a caller requests any Enclosure, and the is No Letter, the QAer will send a BLSS Y letter to include with the enclosures.
More to Note:
- Be sure to check to insure an Associate is not sending everyone the same enclosure (i.e. Prayer of Protection cards N0540/543). Again – enclosures are only sent when a caller requests one. Associates ARE NOT to send any Enclosures or Premiums not requested by a caller. If an associate is sending everyone an enclosure, the QAer needs to check with the associate and remind them of our protocol.
- Enclosures other than those on the approved posted Enclosure/Premium list (updated monthly), ARE NOT to be used. We DO NOT use any of the other enclosures other than what is on our approved list. If any other enclosure is requested then it would require a note in the Note Field and a Follow-Up to #CPRO.
- If caller mentions World Day of Prayer, then code WDP17 is included in the _Business Needs Field_ (not in the Enclosure Field).
- If caller requests a World Day of Prayer packet, we send that on to #CPRO.
Every letter by regular mail should have a N0709 listed at bottom of letter. This is the Prayer Request Form we send to everyone, unless they have requested us not to send this.