1. TWON

TWON is Confidential information. TWON info _IS NOT_ given out to Associates.

TWON is a substitute tool for us to utilize when nothing else really works, and it appears to be our best choice.

TWON is used by Customer Care.

TWON is not taught in Training.

TWON is a Substitute. --Not a preferred choice.

TWON is used at the discretion of us, the QAing /Editing Coordinator.

TWON is used when we are QAing & discover an Associate has made an error attempting to make a 2 Paragraph letter by using BASIC prayer codes for both prayer needs. We DO NOT combine basic prayer needs. You will see the system will actually generate a letter with two basic prayer needs; however, they often end up being repetitive; the language will often repeat itself in the two paragraphs. If we see an associate making this error, we can open the letter and see it. BUT we DO NOT send it out. It must be adjusted prior to it being sent out.

_This is why TWON was put into place,_ TWON changes this to a 1 Paragraph letter but puts both Basic Prayer Needs in together.

Please note: using TWON decreases the impact of addressing each concern. It is a very generic letter.