2. Premiums

Premiums are booklets, literature, and handouts that are too big to fit in with a regular letter and require separate shipping.

We only send Premiums to callers that have specifically requested them. Associates should place that request in the note fiend and send it to #TPM. The QAers then send _all_ requests for Premiums to #CPRO for processing.

Premiums are for U.S.A. and Canada only. Don't forget to change the Associates' note of Note to QA to Note to CPRO.

Premiums are not sent Internationally. NOTE: If an International caller requests a Premium, Associate should redirect them to Customer Care as there is a shipping charge involved.

All English Premiums that will go on our monthly posted Premium List always starts with the letter "G". Spanish Premium catalog numbers begin with "W".