5. Check for a Joint Record

If the PMN shows two names, the PMN should have been routed by the associate to #TPM with a Note to QA indicating who we are addressing the letter to: whether one (giving the name) or both parties. If this indication is missing:

• Send an email to the associate who created the PMN asking to whom we are addressing the letter
• Route the PMN to #TPMQA
• Create a QA Error report