For these types of request, we need to gather the following information and either, Kelly Hackman, Mohammad Noorwala, or me can change their Office365 License.
If they have a lucid device assigned (You can find this in asset management)
make sure they are backing up in Druva
and what their current license is in AD
M365_F1 - usually means contractor but can also mean , department used computer or a non Lucid computer
Sometimes outlook will disable an add in that cancels or blocks the Room Finder
That is found under the user's general options screen and make sure it is not disabled called disabled COM add-on
In the future if you can follow the instructions below;
Confirm with License they have assigned in AD?
The group starts with M365_
If they have a Lucid Laptop assigned to them? If so, what is the asset tag number
If the laptop is backing up in Druva
If they do not have a Lucid Laptop assigned to them - We’ll still assign them an E3 license, but knowing the above information will let me know which group to add them to.
For this one though, I believe Darryl had messaged me about it and were not assigned a lucid laptop
When a folder in OneDrive or Channel Folder is being stubborn you can rename it and should be able to delete it