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APQC Cross Industry PCF

L5 Task

<p>Tasks represent the next level of hierarchical decomposition after activities. Tasks are more fine grained and vary widely across industries.</p>

Children

1.1.5.3.1 Evaluate acquisition options (16796)
1.1.5.3.2 Evaluate merger options (16797)
1.1.5.3.3 Evaluate de-merger options (16798)
1.1.5.3.4 Evaluate divesture options (16799)
1.2.2.1.1 Select partnerships and relationships to support the extended enterprise (18083)
1.2.2.2.1 Identify implications for key operating model business elements that require change (13289)
1.2.2.2.2 Identify implications for key technology aspects (13290)
1.2.2.3.1 Develop service as a product strategy (16801)
1.2.8.1.1 Identify and review customer touchpoints (19961)
1.2.8.1.2 Assess customer experience across touchpoints (19962)
1.2.8.1.3 Perform root cause analysis of problematic customer experiences (19963)
1.2.8.2.1 Define and manage personas (16612)
1.2.8.2.2 Create customer journey maps (19965)
1.2.8.2.3 Define single view of the customer for the organization (19966)
1.2.8.2.4 Define a vision for the customer experience (19967)
1.2.8.2.5 Validate with customers (19968)
1.2.8.2.6 Align experience with brand values and business strategies (19969)
1.2.8.2.7 Develop content strategy (19970)
1.2.8.3.1 Identify required capabilities (19972)
1.2.8.3.2 Identify impact on functional processes (19973)
11.1.3.3.1 Assess adequacy of insurance coverage (18129)
13.1.3.2.1 Identify published best practices (20140)
13.1.4.3.1 Identify additional metrics as required (20141)
13.2.3.1.1 Identify project requirements and objectives (11117)
13.2.3.1.2 Identify project resource requirements (16412)
13.2.3.1.3 Assess culture and readiness for project management approach (11118)
13.2.3.1.4 Create business case and obtain funding (11120)
13.2.3.1.5 Develop project measures and indicators (11121)
13.2.3.3.1 Define roles and resources (11123)
13.2.3.3.2 Acquire/secure project resources (20142)
13.2.3.3.3 Identify specific IT requirements (11124)
13.2.3.3.4 Create training and communication plans (11125)
13.2.3.3.5 Design recognition and reward approaches (11127)
13.2.3.3.6 Design and plan launch of project (11128)
13.2.3.3.7 Deploy the project (11129)
13.2.3.4.1 Evaluate impact of project management (strategy and projects) on measures and outcomes (11131)
13.2.3.4.2 Report the status of project (16415)
13.2.3.4.3 Manage project scope (16416)
13.2.3.4.4 Promote and sustain activity and involvement (11132)
13.2.3.4.5 Realign and refresh project management strategy and approaches (11133)
13.3.1.3.1 Define process steps for controls (or integration points) (17476)
13.3.1.3.2 Define sampling plan (17477)
13.3.1.3.3 Identify measurement methods (17478)
13.3.1.3.4 Define required competencies (17479)
13.3.2.1.1 Conduct test and collect data (17484)
13.3.2.1.2 Record result(s) (17485)
13.3.2.1.3 Determine disposition of result(s) (17486)
13.3.2.2.1 Assess sample significance (17488)
13.3.2.2.2 Summarize result(s) (17489)
13.3.2.2.3 Recommend actions (17490)
13.3.2.2.4 Decide next steps (17491)
13.3.4.6.1 Reward quality excellence (17505)
13.3.4.6.2 Create and maintain quality partnerships (17506)
13.3.4.6.3 Maintain talent capabilities and competencies (17507)
13.3.4.6.4 Incorporate EQMS messaging into communication channels (17508)
13.3.4.6.5 Assure independent EQMS management access to appropriate authority in the organization (17509)
13.3.4.6.6 Transfer proven EQMS methods (17510)
2.1.2.5.1 Carry out post launch analytics to test the acceptability in the market (19646)
2.1.2.5.2 Review market performance (11424)
2.1.2.5.3 Review effectiveness of supply chain and distribution network (11425)
2.1.2.5.4 Apply data and analytics to review supply chain methodologies (19647)
2.1.2.5.5 Review quality and performance of the product/service (11426)
2.1.2.5.6 Conduct financial review (11427)
2.1.2.5.7 Conduct new product development process assessment (11428)
2.1.3.5.1 Train employees on appropriate regulatory requirements (12772)
2.1.3.5.2 Maintain records for regulatory agencies (12773)
2.1.3.5.3 Manage regulatory submission life cycle (12776)
2.2.3.1.1 Define basic functional requirements (19991)
2.2.3.1.2 Derive interoperability requirements for products and services (16808)
2.2.3.1.3 Derive safety requirements for products and services (16809)
2.2.3.1.4 Derive security requirements for products and services (16810)
2.2.3.1.5 Derive regulatory compliance requirements (16811)
2.2.3.1.6 Derive requirements from industry standards (16812)
2.2.3.1.7 Develop user experience requirements (19992)
2.2.3.1.8 Derive "services-as-a-product" offering (16814)
2.3.1.1.1 Identify requirements for product/service design/development partners (19994)
2.3.1.8.1 Design for manufacturing (16819)
2.3.1.8.2 Design for product servicing (16820)
2.3.1.8.3 Design for re-manufacturing (16821)
2.3.1.8.4 Review product troubleshooting methodology (16822)
2.3.1.8.5 Design and manage product data, design, and bill of materials (16818)
2.3.1.8.6 Design for product upgrades (16823)
2.3.3.4.1 Monitor initial production runs (11417)
3.1.1.1.1 Understand consumer needs and predict customer purchasing behavior (10114)
3.1.1.2.1 Determine market share gain/loss (10115)
3.1.2.2.1 Identify under-served and saturated market segments (18941)
3.1.2.4.1 Test with customers/consumers (10120)
3.1.2.4.2 Confirm internal capabilities (10121)
3.2.3.7.1 Define omni-channel strategy (16590)
3.2.3.7.2 Define omni-channel requirements (16591)
3.2.3.7.3 Develop omni-channel policies and procedures (16592)
3.5.1.8.1 Perform sales calls (10190)
3.5.1.8.2 Perform pre-sales activities (10191)
3.5.1.8.3 Manage customer meetings/workshops (20012)
3.5.1.8.4 Close the sale (10192)
3.5.1.8.5 Record outcome of sales process (10193)
3.5.2.5.1 Collect and merge internal and third-party customer information (16598)
3.5.2.5.2 De-duplicate customer data (16599)
3.5.4.2.1 Administer key account details (10201)
3.5.4.2.2 Retrieve full customer details (10202)
3.5.4.2.3 Modify involved party details (10203)
3.5.4.2.4 Record address details (10204)
3.5.4.2.5 Record contact details (10205)
3.5.4.2.6 Record key customer communication profile details (10206)
3.5.4.2.7 Review involved party information (10207)
3.5.4.2.8 Terminate involved party information (10208)
3.5.5.1.1 Provide certification enablement training (20019)
3.5.5.1.2 Manage certifications and skills (20020)
3.5.5.1.3 Provide support to partners/alliances (20021)
4.3.2.5.1 Automate and control plant (19567)
4.3.2.5.2 Perform advanced process control (19568)
4.3.2.5.3 Perform real-time optimization (19569)
4.3.2.5.4 Manage plant alarms and alerts (19570)
4.4.2.6.1 Perform salvage activities (10366)
4.4.2.6.2 Manage repair/refurbishment and return to customer/stock (14195)
5.3.1.6.1 Establish people objectives (20066)
5.3.1.6.2 Establish engagement rules (20067)
6.3.2.3.1 Define issue (20098)
6.3.2.3.2 Schedule field service (12677)
6.3.2.3.3 Request and receive defective part (12678)
6.3.2.3.4 Investigate issue/perform root cause analysis (20099)
6.3.2.3.5 Receive investigation result/recommendation for corrective action (20100)
6.3.4.1.1 Process customer request (10324)
6.3.4.1.2 Create customer profile (10325)
6.3.4.1.3 Generate service order (10326)
6.3.4.2.1 Create resourcing plan and schedule (10327)
6.3.4.2.2 Create service order fulfillment schedule (10328)
6.3.4.3.1 Organize daily service order fulfillment schedule (10330)
6.3.4.3.2 Execute product repair (10331)
6.3.4.3.3 Manage service order fulfillment (10332)
6.3.4.4.1 Identify completed service orders for feedback (10334)
6.3.4.4.2 Identify incomplete service orders and service failures (10335)
6.3.4.4.3 Solicit customer feedback on services delivered (10336)
6.3.4.4.4 Process customer feedback on services delivered (10337)
7.1.2.3.1 Establish incentive plan (10210)
7.2.5.3.1 Complete position classification and level of experience (20124)
7.3.1.1.1 Develop employee induction program (10477)
7.3.1.1.2 Maintain/Update employee induction program (10478)
7.3.4.6.1 Liaise with external certification authorities (20126)
7.3.4.6.2 Administer certification tests (20127)
7.3.4.6.3 Appraise experience qualifications (20128)
7.3.4.6.4 Administer certificate issue and maintenance (20129)
8.5.4.1.1 Assess and validate IT service/solution requirements (20810)
8.5.4.1.2 Create service/solution design (20811)
8.5.4.1.3 Build and test IT service/solution components (20812)
8.5.4.1.4 Integrate IT components and services (20813)
8.5.4.1.5 Execute IT service/solution validation (20814)
8.5.4.1.6 Bundle service/solution deployment packaging (20815)
8.5.4.1.7 Manage service/solution process exceptions (20816)
8.5.5.1.1 Assess IT remediation (20819)
8.5.5.1.2 Modify service/solution design (20820)
8.5.5.1.3 Perform IT service/solution remediation (20821)
8.5.5.1.4 Manage service/solution operations (20822)
8.5.5.1.5 Prepare fixed/enhanced service/solution packaging (20823)
8.7.3.1.1 Schedule service delivery resources (20882)
8.7.3.1.2 Maintain/optimize batch job schedule (20883)
8.7.3.1.3 Schedule change/release windows (20884)
8.7.3.1.4 Schedule/optimize backup and archive activities (20885)
8.7.3.1.5 Balance operational workloads across available infrastructure components (20886)
8.7.3.1.6 Determine specific problem support procedures (20887)
9.7.5.2.1 Manage interest rate market data (19575)
9.7.5.2.2 Determine interest rate exposure for all markets (19576)
9.7.5.2.3 Determine interest rate hedge requirements in accordance with risk policy (19577)
9.7.5.2.4 Execute interest rate trades (19578)
9.7.5.3.1 Manage foreign exchange market data (19579)
9.7.5.3.2 Determine foreign exchange exposure for all currencies (19580)
9.7.5.3.3 Determine foreign exchange hedge requirements in accordance with risk policy (19581)
9.7.5.3.4 Execute foreign exchange trades (19582)
9.7.5.3.5 Manage foreign exchange balance sheet risk (19583)
9.7.5.4.1 Determine current customer exposures and limit exceptions (19584)
9.7.5.4.2 Resolve customer exposure limit violations (19585)
9.7.5.4.3 Manage customer collateral (19586)
9.7.5.4.4 Perform annual customer credit reviews (19587)
9.7.5.5.1 Measure physical positions (19588)
9.7.5.5.2 Establish hedges (19589)
9.7.5.5.3 Unwind hedges (19590)
9.7.5.5.4 Evaluate and refine hedging positions (11213)
9.7.5.5.5 Monitor credit (11215)

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