Mobile App Solution

<p>Jan 28, 2016 10:52 AM</p>

<p class="MsoNormal"><span style=" color: #44546A;">Scope</span></p>

<p class="MsoListParagraph" style=" text-indent: -.25in; mso-list: l1 level1 lfo1;"><span style=" color: #44546A;">Mainly train preparation activity tracking prior to departure with related tracking through real time reports</span></p>

<p class="MsoListParagraph" style=" text-indent: -.25in; mso-list: l1 level1 lfo1;"><span style=" color: #44546A;">Analytical reporting is not in scope</span></p>

<p class="MsoListParagraph" style=" text-indent: -.25in; mso-list: l1 level1 lfo1;"><span style=" color: #44546A;">There is some minor scope on Self Service portal and Knowledge module along with Case Handling</span></p>

<p class="MsoListParagraph" style=" text-indent: -.25in; mso-list: l1 level1 lfo1;"><span style=" color: #44546A;">There is some minor mention of SalesReps using this application for opportunity tracking</span></p>

<p class="MsoListParagraph" style=" text-indent: -.25in; mso-list: l1 level1 lfo1;"><span style=" color: #44546A;">Desktop + mobile version is required with offline capability</span></p>

<p class="MsoListParagraph" style=" text-indent: -.25in; mso-list: l1 level1 lfo1;"><span style=" color: #44546A;">Go-live for a small group of pilot users in scope for now</span></p>

<p class="MsoListParagraph" style=" text-indent: -.25in; mso-list: l1 level1 lfo1;"><span style=" color: #44546A;">Post production Support is in scope</span></p>

<p class="MsoListParagraph" style=" text-indent: -.25in; mso-list: l1 level1 lfo1;"><span style=" color: #44546A;">Fully onsite resourcing required with confirmed profiles </span><span style=" font-family: Wingdings; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; color: #44546A; mso-char-type: symbol; mso-symbol-font-family: Wingdings;"><span style=" mso-char-type: symbol; mso-symbol-font-family: Wingdings;">à</span></span><span style=" color: #44546A;"> <b style=" mso-bidi-font-weight: normal;">Subir</b> please confirm</span></p>

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<p class="MsoNormal"><span style=" color: #44546A;">Solution</span></p>

<p class="MsoListParagraph" style=" text-indent: -.25in; mso-list: l0 level1 lfo2;"><span style=" color: #44546A;">Salesforce custom modules along with service cloud to be used for items 1,3 and 4 along with OOB reporting</span></p>

<p class="MsoListParagraph" style=" text-indent: -.25in; mso-list: l0 level1 lfo2;"><span style=" color: #44546A;">For mobile there are three options out of which we need to decide the best one to provide here</span></p>

<p class="MsoListParagraph" style=" margin-left: 1.0in; text-indent: -.25in; mso-list: l0 level2 lfo2;"><span style=" color: #44546A;">Custom hybrid app to be developed by DEP mobility team with HTML data store for caching offline data. This is the most flexible option but requires higher development effort with duplication of business logic as mobile version needs to be built from scratch</span></p>

<p class="MsoListParagraph" style=" margin-left: 1.0in; text-indent: -.25in; mso-list: l0 level2 lfo2;"><span style=" color: #44546A;">Use SalesForce One native app and communicate customer about its limited offline capabilities and see if that serves their purpose. This will be the least costly option since SFDC provides this OOB with no separate effort although it has very minimal offline capabilities</span></p>

<p class="MsoListParagraph" style=" margin-left: 1.0in; text-indent: -.25in; mso-list: l0 level2 lfo2;"><span style=" color: #44546A;">Use Salesforce mobile SDK to build the completely customized mobile solution that brings offline capability with smart sync that can enable very easy synchronization capapbility which can be trimmed using javascript without any costly limitation. We need to check if there is any previous capability / case study around this from past experiences. DEP team can equally participate here is defining UIs for cross platform mobile requirements (windows, android, etc). </span><span style=" font-family: Wingdings; mso-ascii-font-family: Calibri; mso-hansi-font-family: Calibri; color: #44546A; mso-char-type: symbol; mso-symbol-font-family: Wingdings;"><span style=" mso-char-type: symbol; mso-symbol-font-family: Wingdings;">à</span></span><span style=" color: #44546A;"> Jay / Mobile team, any inputs?</span></p>