FW: IR SFDC Proposal!

Jul 17, 2015 9:20 AMSharma, Vikas (Cognizant)

/O=COGNIZANT/OU=CZTINCHE/CN=RECIPIENTS/CN=SV5873

FYI

Thanks and Regards,

Vikas Sharma

732-801-5407 [Cell]

_

From: Tiwari, Shyam (Cognizant)

Sent: Friday, July 17, 2015 11:44 AM

To: Gandhewar, Shantanu (Cognizant); Dokania, Mayank (Cognizant); Thai, Krishna Mohan (Cognizant); Kannan, Srinivasan (Cognizant); Narayanaswamy, Ramachandran (Cognizant); Chandak, Bharat (Cognizant); Krishnamurthy, Naresh (Cognizant); Sharma, Vikas (Cognizant)

Cc: S, Ashwin Kumar(Cognizant); Gray, Patrick (Cognizant); Soundararajan, Sathishkumar (Cognizant)

Subject: RE: IR SFDC Proposal!

Hi All,

Based on our call yesterday, please find below the points based on my understanding, feel free to edit and format this.

1.      Here is why IR is implementing a new sales system:

·       It’s hard to get the overall pipeline and sales forecast for the organization as each BU runs their own CRM

·       The sales process needs to be re-evaluated and re-engineered to improve the sales efficiency and conversion rate.

·       Limitation with technology in old existing systems. New system comes with mobility, outlooks sync and other productivity improvement changes.

·       One centralized system will give business leaders a 360 view of their customer and would give account manager a better understanding of their customer/account.

·       Each business unit is running their own CRM system and business processes therefore there is lack of pre-defined approach or business process to sell

</UL></UL>

2.      Why we have in-depth understanding in IR CRM systems.( *to answer this question we can use my name if needed, because I am working with Suresh’s  and Mellissa’s team on SFDC transformation(they are the audience for this proposal). Also they are well informed, on the amount of work I am doing for this transformation)

·       Since 2006, Cognizant is working with Ingersoll Rand in CRM space. This has given us in-depth understanding of business processes, business needs, and what’s expected from the existing and new system.

·       We are supporting and enhancing the PSCRM application since 2006, in the process we have re-engineered and upgraded the PSCRM application in 2008, 2010 and 2014 to meet the business needs.

·       We also partnered with IR to implement CRM on-demand for Thermo king and Trane commercial BU for South America, EMEIA and Asia pacific in 2011 and 2012. This has even extended our understanding in this space.

·       We have resources with more than 6 years of extensive knowledge and experience of supporting and implementing IR CRM applications.

·       Their capability and knowledge in current PeopleSoft CRM application and upcoming application(SFDC) gives us an upper edge to complete this transformation seamlessly.

·       Based on our knowledge and understanding we have already helped designing the Pilot system for Commercial HVAC pilot office.

Regards,

Shyam Tiwari

Office: +1.608.461.1759

Email: <A HREF="mailto:Shyam.Tiwari@Cognizant.com">Shyam.Tiwari@Cognizant.com</A>

-----Original Appointment-----

From: Tiwari, Shyam (Cognizant)

Sent: Friday, July 10, 2015 3:43 PM

To: Tiwari, Shyam (Cognizant); Gandhewar, Shantanu (Cognizant); Dokania, Mayank (Cognizant); Thai, Krishna Mohan (Cognizant); Kannan, Srinivasan (Cognizant); Narayanaswamy, Ramachandran (Cognizant); Chandak, Bharat (Cognizant); Krishnamurthy, Naresh (Cognizant); Sharma, Vikas (Cognizant)

Cc: S, Ashwin Kumar(Cognizant); Gray, Patrick (Cognizant); Soundararajan, Sathishkumar (Cognizant)

Subject: IR SFDC Proposal!

When: Thursday, July 16, 2015 10:30 PM-11:30 PM (UTC-06:00) Central Time (US & Canada).

Where: 1-888-695-1379;#6084335179

Importance: High

Agenda: To work on SFDC proposal for Climate HVAC BU and Ingersoll Rand global salesforce roadmap.

<A NAME=""></A>When: Sunday, Jul 12, 2015 10:30 PM (EDT)

Where: 1-888-695-1379;#6084335179

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FW: IR SFDC Proposal!

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