GCLS

<p><b>Opportunity</b></p>

<p style=" language: en-US; margin-top: 0pt; margin-bottom: 0pt; margin-left: 0in; text-align: left; direction: ltr; unicode-bidi: embed; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;"><span style=" mso-ascii-font-family: Calibri; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: black; mso-color-index: 1; mso-font-kerning: 12.0pt; language: en-US; vertical-align: baseline; mso-text-raise: 0%; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text1; mso-style-textfill-fill-color: black; mso-style-textfill-fill-alpha: 100.0%;"><span style=" font-family: Arial;"><span style=" font-size: small;">The Global Customer Listening System program cuts across many processes including: technical service and support, product improvement requests, customer service, supply requests, medical inquiries, complaints and adverse event reports.</span></span></span><span style=" font-family: Arial;"><span style=" font-size: small;"></span></span></p>

<p><span style=" font-family: Arial;"><span style=" font-size: small;"> </span></span></p>

<p><span style=" font-family: Arial;"><span style=" font-size: small;"><b>Project Goals</b></span></span></p>

<p style=" language: en-US; margin-top: 0pt; margin-bottom: 0pt; margin-left: 0in; text-indent: 0in; text-align: left; direction: ltr; unicode-bidi: embed; mso-line-break-override: none; word-break: normal; punctuation-wrap: hanging;"><span style=" mso-ascii-font-family: Calibri; mso-fareast-font-family: +mn-ea; mso-bidi-font-family: +mn-cs; mso-fareast-theme-font: minor-fareast; mso-bidi-theme-font: minor-bidi; color: black; mso-color-index: 1; mso-font-kerning: 12.0pt; language: en-US; vertical-align: baseline; mso-text-raise: 0%; mso-style-textfill-type: solid; mso-style-textfill-fill-themecolor: text1; mso-style-textfill-fill-color: black; mso-style-textfill-fill-alpha: 100.0%;"><span style=" font-family: Arial;"><span style=" font-size: small;">The goal of the program is to design and implement a common customer service platform that integrates with core Quality, Supply Chain, Medical Affairs, and Commercial transactional systems, is capable of scaling to meet the needs of the global organization through regional contact center hubs, and automates contact center and customer case management processes across Baxter’s customer touch-points to streamline operations and increase customer and market transparency.</span></span></span></p>