Multi-factor authentication

Hackers use social engineering tactics against well-meaning tech support employees who want to make their customers happy. This desire to be helpful makes them vulnerable to fast-talking scammers who will use it to get around MFA protections. Phishing emails are another social strategy bad actors use to bypass MFA. Emails, social media messages, and texts sent to victims convince them to click a link they should not click on, resulting in a visit to a decoy website or a malware download right onto the company server or device.

The best way to avoid these social engineering scams is to educate your workforce about the methods hackers use to engineer their way past security systems socially. Teach employees how their actions can result in a breach and what they can do if they spot something suspicious. Information on the latest phishing scams should be readily available, and you should train tech support in the social engineering techniques cybercriminals may use against them.