Metrics and why data matters
- Explain why choosing the right metrics is critical to the success of a project.
- Define what a metric is and the diverse ways they can be classified.
- Discuss what needs to be known about a metric before a decision on its adoption is made.
- Usefully integrate metrics into an institutional model.
- Explain what metric dependencies are and why they are important in diagnosing and solving problems.
- Explain why the source of a metric is important and how it affects its flexibility.
- Explain what a key performance indicator, lagging, and leading metric is.
- Determine which metrics would make good Key Performance Indicators (KPIs) for operational areas.
- Explain why metrics have a cost and why their selection is a strategic choice.
- Discuss the factors that should be considered when choosing a set of metrics for a unit.
- List a variety of sources for useful metrics.
- Explain the limitations of metrics and other factors that should be considered for decision making.
- Discuss the challenges that are involved in establishing a knowledge culture.
- List some strategies that can be used to overcome resistance to knowledge informed decision making.