Web client NullReferenceException when navigating via search or Pins #99355

https://thebrain.zendesk.com/agent/tickets/99355

Hello Oliver,

Thank you for running the scan and for sharing the full error message, that’s very helpful.

Since the Data Integrity Scan completed cleanly and the error is still occurring, the next step is for us to see the exact sequence that triggers it. This will help us determine whether this is a specific navigation case or a broader rendering issue in the web client.

If possible, could you please record a short screen video showing:

• How you open the Brain in the web client
• The exact steps you take when navigating between thoughts (for example via search results or Pins)
• The moment when the error appears

Even a brief recording is fine, as long as the steps are visible. Once we have that, we can review it and pass it along to engineering for further investigation.

Thanks again for your patience and for helping us dig into this.

Best regards,

John