Recurrent "unexpected Error" #98617

https://thebrain.zendesk.com/agent/tickets/98617

Hello Marty,

||

Thank you for sending the report ID and details. To help us investigate this further, could you please share a few more details?

1. Which version of TheBrain are you currently using (Help › About TheBrain)?
2. What’s the name of the thought where the “unexpected error” occurs, and what were you doing right before it appeared?
4. Please attach your Output.log file, you can find it here:
   • Windows: %LocalAppData%\TheBrain\Logs\Output.log
   • macOS: macOS:
   • Open Finder
   • Click Go > Go to Folder
   • Type /.TheBrain (without quotes)
   • Go to: v9 > Logs
   • Send the Output.log file contained in that folder.
   • (Note: the macOS path remains under “v9”, this is expected.)

Additionally, if you can open the thought and press Ctrl + Shift + F to open its folder, please attach the Notes.md file from there as well. That file can help us determine if any note formatting may be causing the crash.

The good news is that these “unexpected error” messages rarely result in data loss, TheBrain automatically saves your work frequently. Once we review the logs and note data, we’ll pinpoint what’s causing it.

Best regards,

John