Probing before meta.db reset #95666

https://thebrain.zendesk.com/agent/tickets/95666

Hello Chino,

Thank you for reaching out to us and for providing the file. I’m happy to assist you in resolving this issue.

Before we proceed, could you let us know if you have any existing data or Brains that you’re trying to transfer or recover? Are all your brains safe and backed up via cloud or exported as .brz? This will help us determine the best course of action.

If you don’t have any existing data to transfer, we can guide you through a MetaDB reset, which often resolves such issues. The thing is that it resets data so you may lose your brains in the process. Let us know, and I’ll provide you with the detailed steps to proceed.

Looking forward to your response!

With grace and blessings,

John