Achim Schmidt, Android Beta Stability and Login #100513

https://thebrain.zendesk.com/agent/tickets/100513

Hello Achim,

Thank you for the update.

For the Android beta restarting issue, we reviewed the log file, but it did not show a specific app error that points to one clear cause. We will continue working on Android v15 stability as the beta progresses.

If you notice any repeatable pattern before the app closes, please let us know. For example, whether it happens when opening a Brain, syncing, navigating, editing notes, or using BrainBox. Also, if Android or TheBrain shows an option to send an error report after a crash, please send it.

For the login issue, could you please let us know what happens when you try to sign in? For example, does it say the password is incorrect, does the login screen freeze, or does the app close?

Please also try signing in from the Web Client here to confirm whether the same credentials work outside the Android app:

https://app.thebrain.com

If the login fails there as well, please try resetting your password from the sign in page and then test again.

Best regards,

John