Data Is Missing from 6 Folders in the Brain #98448

https://thebrain.zendesk.com/agent/tickets/98448

Hello Marnie,

Thank you for letting us know, and I understand how urgent this is for you.

That message about missing folders usually means TheBrain can’t find certain files it expects to be inside the Brain’s folder. To see exactly what’s happening, please send us your log file right after you see that message.

If TheBrain can open:

1. Open TheBrain.
2. When the message appears, close it.
3. Go to Help › Open Log Directory.
4. Attach the file named Output.log in your reply.

If TheBrain cannot open:

1. Open File Explorer.
2. Right-click the path bar and choose Edit Address.
3. Type %LocalAppData% then press Enter.
4. Open the folder TheBrain › Logs.
5. Attach the Output.log file from there.

Once we have that log, we’ll check what those missing folders are and guide you on how to restore them.

Best regards,

John