2FA issue NO CODE NOTHING #99385

https://thebrain.zendesk.com/agent/tickets/99385

Hello Kevin,

Thanks for reaching out.

All available instructions for two-factor authentication are documented here:

https://www.thebrain.com/docs/two-factor-auth

Two-factor authentication does not activate automatically. It can only be enabled manually by the account owner, so it must have been set up at some point on your account.

Because of security and privacy requirements, we’re not able to view, reset, or disable 2FA on your behalf, and we can’t access or verify how it was originally configured. This is intentional and ensures account security.

If you previously set up 2FA using an authenticator app, you’ll need access to that app or its recovery options to complete the login. The documentation above walks through the supported setup and recovery scenarios.

If you’re still unable to regain access after reviewing the guide, please let us know what step you’re getting stuck on, and we’ll do our best to clarify what options are available.

Best regards,

John