Problem Applying Type to Imported Thoughts #95147

https://thebrain.zendesk.com/agent/tickets/95147

Hello Jim,

It’s great to hear from you! Thank you for reaching out and for providing the video, it’s incredibly helpful and quite intriguing at the same time.

I’ve received the contents of your email along with the video and have forwarded them to our team for further review. Rest assured, we’re actively working on the issue, and I’ll keep you updated with any progress or if we require additional information from your end.

Your patience and understanding while we work through this are truly appreciated. If you have any other questions or concerns in the meantime, please don’t hesitate to let me know.

Best regards,

John


TO TRAVIS:

Hello Travis!

Got a bizarre one here (at least for me) customer issues are:

1. He imported outline of thoughts and replaced duplicates, but then he is unable to add links to a thought called strategies initative (see video), neither does that thought follow previous presets (the child thoughts from it do though).
2. He wants to know if there is another way to add thoughts into thebrain (aside from copy-pasting and import outline) where it checks if there are duplicate thoughts
3. When he tried to delete forgotton thoughts, it leads to an soft crash (log provided)

Do let me know if you need more information and I will be happy to ask the customer about it.

Thank you!

~ Yahya