Cannot add thought and works slowly, #97510

https://thebrain.zendesk.com/agent/tickets/97510

Hello,

Thank you for reaching out, and I truly appreciate your long-time support over the past 10 years.

I checked your account, and you do have a perpetual license for TheBrain 14 that came with your Pro Combo purchase (which is still active). Even if the subscription portion (for cloud sync and AI features) expires, you’ll still retain full access to the Pro features locally, including the ability to add Thoughts and work with your Brains offline.

If you're currently seeing limited functionality or degraded performance, it's possible the app hasn’t refreshed your license state correctly. Please try the following:

1. Go to Options > Account > Log Out
2. Then sign back in using your usual account email at https://app.thebrain.com
3. Restart the desktop app

This should prompt the app to revalidate your license and restore the correct feature set.

If you don't mind, could you also send us a log file? It can be found in the top left toolbar Help > Open Log Directory > attach the output.log file in your reply. We will investigate the slowness further when we receive it.

Let me know how it goes, and I’m here if you need help with anything else.

Best regards,

John