Update to webclient issue from comar Oliver #99355

https://thebrain.zendesk.com/agent/tickets/99355

Hello Oliver,

Thank you for the clarification, that helps a lot.

Since the web client error is occurring when navigating between thoughts (via search results or Pins), the next best step is to rule out any underlying data inconsistencies in the Brain itself. The web client relies on the same Brain data, so if there’s something slightly off internally, it can surface as refresh or rendering errors online.

Could you please try running a Data Integrity Scan from the desktop app?

If you’re using TheBrain 14:

• Open TheBrain
• Go to File → Utilities → Data Integrity Scan
• Run the scan on the affected Brain and let it complete

If you’re using TheBrain 15:

• Open TheBrain
• Open the main menu (three-line / burger menu)
• Go to Brain → Data Integrity Scan
• Run the scan and let it finish

After the scan completes, please hit the sync button then:

• Reopen the web client
• Try navigating between thoughts again (search and Pins)
• Let us know whether the error still appears

Thanks again for working through this with us. I’ll be here once you’ve had a chance to try the scan.

Best regards,

John