Reply back to Sonja #98756

https://thebrain.zendesk.com/agent/tickets/98756

Hello Sonja,

Thank you for checking that and for confirming how you normally launch the app.

At this point, the next step is to look at the diagnostic log so we can see exactly what is happening when the Brain loads. There are a few possible causes (incomplete download, local cache issue, or a UI initialization error), and the log will let us pinpoint which one it is.

Could you please send me your latest Output.log right after opening a Brain in TheBrain 15?

You can find it here:

Windows

C:\Users[your username]\AppData\Local\TheBrain\Logs

(Please attach the file named Output.log.)

A few clarifying questions as well:

1. Do any Brains open normally in TheBrain 15, including a brand-new empty Brain?
2. To test this:
3. Open TheBrain 15 → click New Brain → try opening it.
4. Does the issue happen only with Brains downloaded from the website, or with all Brains including local ones?
5. When the timeline appears, does selecting an event inside the timeline change anything in the toolbar?
6. (The default-duration button appears only after selecting an event.)

Once I have your Output.log and answers above, I’ll review them immediately and follow up with the right next steps.

Best regards,

John