Could download backup from the cloud #97436

https://thebrain.zendesk.com/agent/tickets/97436

Hello Paul,

Thanks for reaching out!

The download link may have expired if there was a long delay before clicking it, or if you happened to log out and back in before downloading, both can cause the link to break.

Please go ahead and try downloading the backup again. If you still run into any issues, feel free to send a quick screenshot or let us know what message you’re seeing, and we’ll help from there.

Best regards,

John