End of Day Reports - TheBrain - Yahya T. SuratwalaPreview
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Metadb Reset Windows #95697

https://thebrain.zendesk.com/agent/tickets/95697

Hello Ben,

Thank you for your patience! Based on our review, this issue can likely be resolved by performing a MetaDB reset. Please follow the steps below:

  1. Navigate to the MetaDB folder:
    • Open File Explorer and go to: C:\Users\[your username]\AppData\Local\TheBrain\MetaDB.
    • If you don’t see the AppDatafolder, enable hidden files:
      • Open File Explorer, click View at the top, then select Options.
      • Under the View tab, check Show hidden files, folders, and drives and click OK.
  1. Rename the MetaDB file:
    • Locate the file named TheBrainMeta.db.
    • Right-click on it and rename it to TheBrainMeta.db.old.
  1. Restart TheBrain:
    • Launch TheBrain and log in again. This will create a fresh MetaDB and should resolve the issue.

If you continue to experience crashes or other issues after the reset, please let us know and send a new Output.log file so we can investigate further.

Thank you for your cooperation, and we’ll do our best to assist you!

Best regards,

John