Almost everyother point in time it is taking error logs? #98190

Hello,

Thank you very much for reaching out, much appreciated. I’d like to understand more about what you’re seeing so we can pinpoint the cause.

When you say it is “taking error logs,” could you clarify:

Do you mean TheBrain is showing error dialogs and asking you to send a report?
Or are you noticing new log files being created automatically?
If there are error dialogs, what message do they show (a screenshot would help)?
Roughly how often does this occur (e.g., every time you start the app, once an hour, etc.)?

To help us investigate further, could you please also send us your most recent Output.log file?

If the app opens: go to File > Help > Open Log Directory and attach Output.log.
If the app does not open:
- Windows: C:\Users\[your username]\AppData\Local\TheBrain\Logs\Output.log
- macOS: Macintosh HD/Users/[your username]/.TheBrain/v9/Logs/Output.log

Once we have the log and a bit more detail on what you’re seeing, we’ll be able to guide you on the next steps.

Best regards,

John