BrainBox issues. #99552

https://thebrain.zendesk.com/agent/tickets/99552

Hello John,

Thanks for the detailed write-up and for including the error message, that helps.

Given what you’re seeing, there are a few specifics we need to clarify so we can understand exactly where the BrainBox flow is breaking in your case. Could you please let us know the following:

1. When you click the BrainBox extension and the new page opens, which action is selected in the main dropdown before you submit?
   • Send to BrainBox
   • Create child
   • Append to
2. Does the error occur with all of those actions, or only with a specific one?
3. What type of page or URL are you sending when the error occurs? For example, a standard web page, a PDF, a local file, or something else.
4. When you mention that clipping “does not actually put anything into the BrainBox list,” can you clarify what you’re expecting to see there? For example, are you expecting items to remain staged in BrainBox without being sent to a specific Brain or location?
5. Does the error happen immediately after submitting the BrainBox action, when the new note page briefly appears, or only after you select a Brain and location?

A short screen recording showing the full flow, from clicking the BrainBox extension through to when the error appears, would also be very helpful if you’re able to provide one.

One additional note: BrainBox is separate from the desktop app, so updating TheBrain to a newer v15 build does not necessarily change BrainBox behavior in the browser.

Once we have these details, we’ll be in a much better position to determine whether this is the same BrainBox issue we’re tracking elsewhere or something specific to your setup.

Best regards,

John