Brain hard crash #98199

https://thebrain.zendesk.com/agent/tickets/98199

Hello,

Thank you for sending the screenshot and for letting us know, much appreciated. I’m sorry to hear you’ve been running into repeated crashes. To get to the root of this, we’ll need a bit more information:

1. Please send us your Output.log file right after the next crash:

• Windows
  1. Open File Explorer.
  2. Right-click the File Path Bar near the top of the window and select Edit Address.
  3. Type %LocalAppData% (without quotes) and press Enter.
  4. Open the TheBrain folder, then the Logs folder.
  5. Send us the file named Output.log from that folder.
• macOS
  1. In Finder, click Go > Go to Folder.
  2. Type /.TheBrain (without quotes) and press Enter.
  3. Open the v9 > Logs folder. (Note: the folder is still named “v9” regardless of your version.)
  4. Send us the file named Output.log from that folder.

1. Could you also let us know what steps you were taking just before the crash (e.g., adding a thought, syncing, dragging a file, etc.)?

This will give us the detail we need to pinpoint what’s happening.

Best regards,

John