Questions regarding brain cloud security
Widget Name: TheBrain Technologies
Date: 2025-01-23 03:43:38
Email: unknown@example.com
Name: unknown@example.com
05:08:48 - ysuratwala@thebrain.com: Hi. Thanks for visiting! Can I help you in any way? ; 05:08:48 - unknown@example.com: No but I have to thank you for this latest knowledgebase which answered a key question or false assumption that your staf might have any access to highly sensitive information in Brain cloud - I see that non one except the owner can access the brain data in their account and it is encrypted resident and in transmission.... is this level of security new? as it has kept us from using the Brain except local for product development...; 05:09:44 - ysuratwala@thebrain.com: Glad to hear that, this security has been in place for a while actually; 05:10:31 - unknown@example.com: ok well so I missed seeing it documented then - first time i saw a topic on it in the KB but must have missed that; 05:11:21 - unknown@example.com: so without our password it is quite impossible even for Brain engineers to see the data...; 05:11:39 - ysuratwala@thebrain.com: Yes ... You are spot on; 05:12:07 - unknown@example.com: Today is a great day - TY for the chat validation; 05:12:11 - ysuratwala@thebrain.com: Both TheBrain web client and TheBrain native clients (for Windows, macOS, iOS, and Android) utilize HTTPS encryption for all data transfer. Additionally, data at rest on the server such as file attachments, notes, and images is stored in an encrypted format.; 05:12:22 - ysuratwala@thebrain.com: We host our servers via Microsoft Azure; 05:12:50 - unknown@example.com: ok so that is industrial strength; 05:13:09 - ysuratwala@thebrain.com: And for the file attachments, we use 256-bit AES cipher encryption; 05:13:55 - unknown@example.com: I am formerly with AT&T software engineering so they use Azure as does IBM and good enuf for me in this new role; 05:14:26 - ysuratwala@thebrain.com: This has been implemented as far back as the launch of the web client if my memory serves me right; 05:14:36 - unknown@example.com: fantastic; 05:14:44 - ysuratwala@thebrain.com: TB 10 onwards,; 05:14:49 - unknown@example.com: ok; 05:14:56 - unknown@example.com: perfect; 05:15:13 - unknown@example.com: I applaud you guys for being thorough; 05:15:27 - ysuratwala@thebrain.com: Even with the password reset ... we cannot do it from our end, it is purely from customer end; 05:15:36 - unknown@example.com: ahhhh ok; 05:16:00 - ysuratwala@thebrain.com: No problem :) Thank you for your inquiry. Is there anything else I can help with?; 05:17:04 - unknown@example.com: No you have been quite helpful and it's just a Happy New Year to you my friend; 05:17:31 - ysuratwala@thebrain.com: Ah :) I appreciate it, Happy New Year to you and your family as well; 05:17:39 - unknown@example.com: :); 05:17:45 - ysuratwala@thebrain.com: Hopefully this year turns out good ... Fingers crossed; 05:18:06 - unknown@example.com: I sure hope so - 2024 was really bad here in Asheville, NC; 05:18:20 - unknown@example.com: when FEMA shows up u know it is bad; 05:18:47 - unknown@example.com: my house no electric water cell internet for a month; 05:18:54 - unknown@example.com: all 4; 05:19:02 - ysuratwala@thebrain.com: Good lord ...; 05:19:30 - ysuratwala@thebrain.com: Yes, I heard about it; 05:20:01 - ysuratwala@thebrain.com: I am happy that you are safe; 05:20:07 - unknown@example.com: yes and when Presidents show up and candidates -- you know t was bad; 05:20:26 - unknown@example.com: our house ok, next door a tree took out half the roof; 05:20:36 - ysuratwala@thebrain.com: Not everyone was fortunate, many lost their homes, property damage and even life; 05:20:43 - unknown@example.com: 1000k+ cost to repair; 05:20:46 - unknown@example.com: 100k; 05:21:15 - unknown@example.com: yes there are folks who are still suffering here ... and so my heart goes out; 05:21:30 - ysuratwala@thebrain.com: Yikes ... add 300K and you got yourself a decent suburban home.; 05:21:42 - unknown@example.com: good point!; 05:21:47 - unknown@example.com: lol; 05:22:31 - ysuratwala@thebrain.com: I don't know about the pricing nowadays in LA, its insane. Might as well move to Arizona; 05:23:03 - unknown@example.com: yes - also Atlanta is good but I left there due to traffic and congestion etc; 05:23:22 - unknown@example.com: Asheville is 3.5 hours north; 05:23:36 - unknown@example.com: 100k population :); 05:25:38 - ysuratwala@thebrain.com: Hmm ... interesting.; 05:25:58 - unknown@example.com: oh there was one more question!; 05:26:07 - ysuratwala@thebrain.com: Sure fire away!; 05:26:37 - unknown@example.com: i am improving my proficiency with TB this year and is there a vehicle for posting suggestions for new feature consideration somewhere?; 05:26:54 - unknown@example.com: i know it is just one use (me) but who knows; 05:27:06 - ysuratwala@thebrain.com: Of course! Just one moment please; 05:27:11 - unknown@example.com: ok; 05:28:11 - ysuratwala@thebrain.com: This is our feature request portal at https://thebrain.uservoice.com I would recommend that you search the existing UserVoice inventory first to see if the request has already been made, and add your tally to the existing request. Requests with higher numbers hold more value.
Our team reviews the UserVoice site regularly to review the most popular requests.;
05:28:36 - unknown@example.com: nice!!!; 05:28:50 - ysuratwala@thebrain.com: Also, I recommend you to attend our TheBrain 101 Webinar; 05:28:52 - unknown@example.com: i just bookmarked it; 05:28:58 - unknown@example.com: k; 05:29:14 - ysuratwala@thebrain.com: https://thebrain.com/support/thebrain-101; 05:29:23 - ysuratwala@thebrain.com: It is coming up next week; 05:29:34 - unknown@example.com: right - i need to first know what exists before adding my voice; 05:29:52 - ysuratwala@thebrain.com: If you ever have questions or would like us to demo a feature, we got you there :); 05:30:11 - unknown@example.com: VG!; 05:30:15 - ysuratwala@thebrain.com: Also, quick tutorials here https://thebrain.com/support/tutorials; 05:30:28 - ysuratwala@thebrain.com: They are not more than 5 minutes a video, very efficient way to learn; 05:30:29 - ysuratwala@thebrain.com: and; 05:31:21 - unknown@example.com: {"type":"system_message","text":"[Visitor has minimized the Chat Box.]","subType":"API_EVENT_MESSAGE"}; 05:31:34 - ysuratwala@thebrain.com: https://thebrain.com/recorded-events; 05:31:34 - unknown@example.com: {"type":"system_message","text":"[Visitor has un-minimized the Chat Box.]","subType":"API_EVENT_MESSAGE"}; 05:31:53 - ysuratwala@thebrain.com: With that, it should make your learning journey very enjoyable; 05:32:01 - unknown@example.com: ok that sounds like a wealth of oppty - many thx!; 05:33:20 - ysuratwala@thebrain.com: You're welcome! If you ever run in to issues you can always write to us at support@thebrain.comI pray that many showers of blessing and fortune come your way. God Bless;
05:34:00 - unknown@example.com: and likewise God Bless back to you and again HNY!;