Unable to preview vids from Brainbox #94566

https://thebrain.zendesk.com/agent/tickets/94566

Hello Amir,

Thank you for reaching out. We tested the same NBC news URL on our end, and the video preview loaded without any issues. Please check your settings by navigating to Preferences > Content Previews and ensure that the "Show Content Previews" option is checked.

Here is how it looks from our end:

If the problem persists after verifying this setting, feel free to let us know, and we’ll assist you further.

Best regards,

John