Brain access and sharing greyed out when upgrading #99440

https://thebrain.zendesk.com/agent/tickets/99440

Hello Tim,

Thanks for the clarification. That helps.

If “Brain Access & Sharing” is greyed out, that usually means one of the following:

• The Brain is not currently cloud-enabled

• You are not signed in

• You are signed in with a different account than the Brain owner

• The Brain is opened as a local-only Brain

Let’s first confirm a couple of things:

1. In the desktop app, click the account icon in the upper-right corner. Are you signed in? If so, which email address is shown?
2. When you open TheBrain, are you opening the Brain from the Cloud list, or from local?
3. When you try to link from one thought to another and it fails, what exactly happens? Does it give an error message, or simply not create the link?

It would be very helpful if you could send a short screen recording showing:

• Opening the Brain

• Attempting to create a link

• Showing the greyed-out Brain Access & Sharing

That will let us see exactly what state the Brain is in.

We’ll get this sorted.

Best regards,

John