TheBrain freezing search function #95883

https://thebrain.zendesk.com/agent/tickets/95883

Hello,

Thank you for reaching out, and I’m sorry to hear about the freezing issue you’re experiencing when using the search function. Let’s work on resolving this together.

To better understand the problem, could you please provide a bit more information?

1. Does the freeze occur every time you use the search function, or are there specific scenarios or patterns that trigger it?
2. Are you using the desktop, web, or mobile version of TheBrain?
3. If you’re using the desktop version, could you share the output.logfile with us?
   • Navigate to Help > Log Directory to locate the output.log file and send it to us.

• If on Mobile, head over to settings > Support > Email Log file

Can you also provide us the email associated with your account?

Once we have this additional information, we’ll be able to investigate further and provide you with a solution.

Thank you for your patience, and I look forward to your response!

Best regards,

John