Beginner’s Guides Brain Review #101282

https://thebrain.zendesk.com/agent/tickets/101282

Hello Hank,

Thank you for the additional details.

We checked what we can on our side for Beginner’s Guides, and so far we are not seeing evidence that the Brain was deleted or removed from the account during that time window.

One detail would help us narrow down what happened:

When Beginner’s Guides was missing in the Web Client, did your other Brains still appear in the Brain list, with only Beginner’s Guides missing? Or did the Brain list itself fail to load or appear incomplete?

That distinction is important because it helps us tell whether this was a Brain-specific listing issue or a broader Web Client/account loading issue.

Regarding the desktop log: if you do not see Main Menu > Help > Open Log Directory, please let us know whether the desktop app is on Mac or Windows.

You can also try finding the log manually here:

On Mac:

~/.TheBrain/v9/Logs/Output.log

On Windows:

%LocalAppData%\TheBrain\Logs\Output.log

If the Brain was never downloaded to the desktop app, the desktop log may not show much about that Brain specifically, but it may still help us understand what the desktop app saw when you checked for it.

Also, just to clarify: a Brain created in the Web Client should be available from the cloud account, but the desktop app may still need to load the account’s Brain list and then download/open that Brain locally. If that process did not complete, it may not appear as a local desktop Brain yet.

Best regards,

John