Brain freeze on search windows and hardware rendering issue #97678

https://thebrain.zendesk.com/agent/tickets/97678

Hello,

Thank you for reaching out, and I’m sorry to hear that the freezing issue is persisting across different Brains.

From your description, and based on the screenshots, it's possible that hardware acceleration may be contributing, especially with a dual monitor setup. As a first step, please try disabling hardware rendering:

1. Go to Options > Preferences > Experimental
2. Uncheck "Use hardware rendering"
3. Restart TheBrain

This may help reduce or eliminate the freezes you're seeing, and please do make sure that you are using the latest GPU drivers 🙂

That said, to fully understand what’s happening and provide more accurate advice, we’ll need to review your log files. Please do the following:

1. In TheBrain, go to Help > Open Log Directory
2. Attach the most recent log file in your reply to this email

Once we have that, we can take a closer look and determine next steps.

If you have any other questions in the meantime, feel free to reach out, I’m here to help.

Best regards,

John