Export error in web client #99675

https://thebrain.zendesk.com/agent/tickets/99675

Hello Queen,

Thank you for your patience, and I apologize for the delay in getting back to you. We definitely have not abandoned the software, and we are happy to help.

From the screenshot you sent, it appears the error is happening in the web client during export. In this situation, it is usually more reliable to perform the export from the desktop application instead.

Please try the following:

1. Open TheBrain on your computer using the desktop application.
2. Open your Brain.
3. Go to the main menu.
4. Select File.
5. Choose Export.
6. Select Markdown files as the export format.

This format preserves the structure of your thoughts and can be opened in Obsidian.

Also, to help us understand the exact error you are encountering in the web client, could you please send a short screen recording showing the steps you take and the moment the error appears? That will allow us to see precisely where the issue occurs.

You also mentioned previously saved files on your computer. If those files still exist, please let me know what format they are in (for example .brz or a Brain folder), and we can help you open them again.

Best regards,

John