Remove Pin Get Error #98738

https://thebrain.zendesk.com/agent/tickets/98738

Hello Paul,

Thank you for writing in.

To see what exactly is causing the error when you try to remove a pin, I’ll need to review your latest Output.log file. That will show us the internal error message and point us in the right direction.

When you have a moment, please reproduce the error once, then send the log file located at:

Windows:

C:\Users[your username]\AppData\Local\TheBrain\v9\Logs\Output.log

macOS:

Open Finder, then Go > Go to Folder, enter ~/.TheBrain/v9/Logs and press Return, then attach the file named Output.log.

Once I have the log, I can investigate further and guide you on the next steps.

For the mean time, can you try to perform a data integrity scan? Head over to File > Utilities, to find it 🙂 Let's see if that will solve the issue in the meantime

Best regards,

John