Ticket from Rolf #95894

https://thebrain.zendesk.com/agent/tickets/95894

Hello,

Thank you for sharing the details with us. I’d like to clarify a few points to assist you better:

• Are you still experiencing any issues? Is the problem related to the blue screen system crashes (BSOD) or was it specific to the wallpaper/background of your Brain application?
• Regarding the sync issue, please ensure that no VPN, proxy, or firewall settings are blocking your connection to TheBrain’s servers. If possible, could you try switching to cellular data instead of Wi-Fi to test if the sync works correctly?
• Also, do other devices on the same Wi-Fi network sync without any problems, or is it just the phone having difficulties?

Once we have this information, we’ll be in a better position to assist you further. Let me know what you find!

Best regards,

John